We will be auditioning for our new Spring show, Murdered By The Mob! in Williamsburg on Sunday, February 20, 2011. Click here for all the info. All positions paid.
Posts Tagged ‘Williamsburg’
Auditions in Williamsburg 2/20
Wednesday, February 16th, 2011New show opens in Wmsbg 10/1
Thursday, September 23rd, 2010MDP opens its 15th season in Williamsburg with an English manor house whodunit, “The Case of the Countryside Killer.” The show will run October 1, 2010 – March 19, 2011. Click here for more…
Handling online customer complaints
Tuesday, September 21st, 2010Now and again, every business gets customer complaints. Usually, it’s a phone call or email, but the marketplace has entered a new era where complaints come in the form of a bad online comment or review. Rather than contact a business directly to resolve an issue, a customer may decide to go directly online to express their displeasure. The problem with this current trend is that no one wins. The customer may have vented their frustration and feel somewhat vindicated, but they have not had their issue resolved because they didn’t contact the company they have a problem with. The company, in turn, loses because they have no idea that the customer had a problem with a product or service, and their reputation is tarnished without their knowledge leaving them unable to resolve the issue. This is becoming more and more common; bringing a new challenge to businesses seeking to maintain and improve customer relations and quality control.
This happened to us recently. A group of ladies attended our Williamsburg location last weekend and one member of the group went on her blog and posted her disappointment with our establishment. It was a long post and it tagged our business name and location, making it easier for search engines to pick it up and post the complaint for millions to see.
Here’s how we found out about it and what we did to resolve the issue to everyone’s satisfaction:
Google Alerts. If you are a business owner, or if you are just curious about what is being said about you personally on the internet, Google Alerts is a great tool, and it’s free! Basically, you tell the service what you want to be alerted to – it could be your personal name, business name, competitor’s name – whatever. The service then aggregates the internet and searches for anything that contains those words. You can set up your “alerts” to send notices to you in intervals (daily, weekly, etc). You will receive anything from news services, blogs or the web in the form of a headline and a link; much like a listing that appears in a search engine. You can then click on the link and see in detail what is being said about you – the good and the bad.
We signed up for the service a few months back and it has been really helpful for reputation management and for just keeping tabs on what is being said about us, our industry and our competitors. We choose to receive notices once a day. So, on Monday AM, I received a notice about the blog entry that our audience member had posted the previous day. What’s great is that you can receive notices immediately, although it’s not always that quick. Sometimes we’ll get something that’s several months old, which isn’t good if you need to do some damage control. The system is not perfect.
Anyway, we immediately sent our customer a response via posting a comment on her blog. She responded the next morning and the problem was resolved amicably. She removed the original complaint on her blog and replaced it with a very nice mention about how we handled her complaint and resolved it to her satisfaction. Everyone wins! I’m not saying that we won her back as a customer, but she appreciated our quick response and willingness to resolve the issue the way she wanted it resolved. In return, she went online and told everyone about it.
Here’s a link to her blog post:
Our advice to all of you out there is to do as we did – if, and when you need to. By all means, sign up for Google Alerts. It’s a great service and it’s free!
Auditions in Williamsburg 9/2
Friday, August 20th, 2010We will be auditioning for our new fall/winter show in Williamsburg on Thursday, September 2nd. Click here for all the info. All positions paid.
Wmsbg location gets new sign
Tuesday, June 22nd, 2010Thanks to Tim and the folks at Sign Visions in Williamsburg we now have a fantastic looking new outdoor sign at the Clarion Inn & Suites in Williamsburg. Check it out!
Fashion To Die For opens in Wmsbg this Fri 3/26
Monday, March 22nd, 2010The fabulously funny fashion industry murder mystery, Fashion To Die For! opens this Friday, March 26, 2010 at our Williamsburg location. Please come out and join us!
March 26- September 25, 2010
The world of high fashion is a buzz! Editors from Mademoiselle to Vogue are having an utter tizzy. Sylvia Skrong, Chief Editor of Eurogirl magazine has scored the coup of coups. She secretly set up a showdown of Haute Couture. A design contest between newcomer Cara Mia Puccaria and super designer, Pupi Pastorini. To the winner will be bestowed the title,“Designer of the Year.” Winning could make young miss Puccaria a star, and could only help boost Pupi’s sagging career. Cara Mia’s assistant has been running around like the proverbial chicken with no head, and the boys backstage are about ready to pluck a few feathers. There are designers who would just kill for this opportunity. Who knows, Vera or Giorgio may be waiting in the wings, just in case something might happen to one of our contestants. Puccaria and Pastorini are bound to pull out all the stops to wins this thing, so sit back and be prepared to see some fashion to die for!
Click here for more information.
Irish Wake opens this weekend in Wmsbg.
Monday, September 21st, 2009Murder At The Irish Wake opens this Friday, September 25, 2009 at our Williamsburg location. Click here for tickets.
The entire O’Malley family has gathered for Uncle Sean’s wake. Shocked as they are by the old boy’s sudden and unexpected departure, they’re determined to give him a send off as only an Irish family can. But there’s a mumbling within the clan that the death might not have been an accident. Rumors are flying about changes in the will, and Sean’s outrageous claims about the end of the rainbow. So break out the Guinness, put on your best green, and join us for Mystery Dinner Playhouse’s hilarious production, “Murder At The Irish Wake!”
Seeking Manager in Williamsburg
Friday, June 19th, 2009Production Manager – Williamsburg, VA
Seeking a production manager for our location in the Clarion Inn & Suites at 5351 Richmond Road, Williamsburg. This position will begin immediately and involves assisting with rehearsals, greeting , collecting admission, and seating of theater patrons as well as stage managing the shows. Qualified candidate must be available to work Monday through Saturday evenings until Labor Day, then Wednesday, Friday and Saturday thereafter. Position is year-round, and we are looking for someone who is willing to make a long term commitment. Must possess the following skills: well organized, good at problem solving, punctual, solid leader, excellent at customer service, responsible, knowledge of basic sound and electronic equipment. Individuals with a background in theater tech or previous stage management experience will get first consideration. Good second income.
To get more info or find out about upcoming auditions and other job opportunities for Mystery Dinner Playhouse productions contact us or call 804-649-CLUE (2583) or toll free at 1-888-471-4802 for details.
